Shipping Policy
This Shipping Policy outlines the procedures, timelines, and responsibilities for all orders of plush toys purchased from our online store. We are committed to processing and shipping orders securely and efficiently to ensure your items arrive safely and in excellent condition. All orders are inspected and prepared carefully after payment confirmation to verify product condition, cleanliness, and completeness before shipment. Processing typically occurs within 2–3 business days, though slight delays may occur during peak seasons, holidays, or promotional periods.
We partner with reliable shipping carriers to deliver orders worldwide. Plush toys are packaged using clean, protective packaging to prevent crushing, dirt, or damage during transit. We use sturdy boxes or durable polymailers designed to keep plush toys soft, clean, and intact during delivery. Domestic orders generally arrive within 3–7 business days after shipment, while international orders may take 7–21 business days, depending on the destination, customs processing, and local postal services. Delivery times are provided as estimates and are not guaranteed, as delays may result from weather disruptions, transportation limitations, customs inspections, or high-volume shipping periods.
Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected shipping method. All shipping fees are clearly displayed before payment and are non-refundable once the order has been shipped. Customers are responsible for providing accurate, complete shipping information, including full name, address, postal code, and relevant delivery details. Inaccurate or incomplete information may lead to delayed delivery, failed delivery attempts, or additional fees, for which the customer will be responsible.
Once shipped, a tracking number will be provided whenever available, allowing customers to monitor their package’s progress online. We are not responsible for lost, stolen, or missing packages marked as delivered by the carrier. In such situations, customers may need to contact the shipping carrier directly to resolve the issue. We will assist with reasonable inquiries where possible, but final outcomes depend on carrier policies.
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping cost and are the sole responsibility of the customer. Regulations vary by country, and customers are encouraged to review local policies before ordering. We reserve the right to cancel or decline orders to regions with shipping restrictions, unreliable delivery services, or elevated risk. By placing an order, customers agree to the terms outlined in this policy and accept related responsibilities.